Privacy policy
Last edited 03 Dec 2025
Student Housing Finder Pty Ltd (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website and services (“Platform”).
1. What Information We Collect
We collect personal information that is reasonably necessary to provide our services. This may include:
Contact information: your name, email address, and phone number.
Account information: username, password, and profile details.
Property information: details about accommodation you list, including photos and descriptions.
Application information: information submitted by students in property enquiries or applications.
Usage information: device details, IP address, browser type, and website activity (for analytics and security).
Payment information: billing details and transaction records for paid listings.
You can choose not to provide some information, but this may limit our ability to offer parts of our service.
2. How We Collect Information
We collect personal information in several ways:
Directly from you when you register, create a listing, submit an enquiry, or contact us.
Automatically through cookies and analytics tools when you use the Platform.
From third-party service providers (e.g. payment processors or analytics partners).
We only collect information by lawful and fair means.
3. How We Use Your Information
We use personal information to:
Create and manage your user account.
Display property listings and handle applications.
Communicate with you about your listings or enquiries.
Process payments for property listings or featured upgrades.
Improve, maintain, and secure our Platform.
Comply with legal obligations and resolve disputes.
We will not sell or rent your personal information to third parties.
4. Disclosure of Information
We may share your information with:
Other users (e.g. students and property owners communicating via the Platform).
Service providers who help operate our business (e.g. hosting, payment, or analytics providers).
Legal authorities, where required by law or necessary to protect our rights or users’ safety.
When a student submits an enquiry or application for a property, the personal information provided in that application — such as name, email address, phone number, and any additional details supplied — will be shared directly with the property owner or manager responsible for that listing. This information is shared solely for the purpose of allowing the property owner or manager to review the application, communicate with the student, and manage the rental process.
All third parties handling your data must comply with privacy and security standards consistent with Australian law.
5. International Disclosure
Some service providers may store or process data outside Australia (e.g. in the United States or Europe). Where this occurs, we take reasonable steps to ensure your data is protected by equivalent privacy standards.
6. Data Security
We take reasonable precautions to protect personal information from misuse, interference, and unauthorised access.
This includes encryption, secure servers, and restricted staff access.
However, no system is completely secure — users share information at their own risk.
7. Cookies and Analytics
Our website uses cookies and similar technologies to improve user experience, track traffic, and analyse site performance.
You can manage or disable cookies in your browser settings, but some features may not function properly without them.
8. Access and Correction
You may request access to the personal information we hold about you, or ask for corrections if it is inaccurate or outdated.
Requests can be made by contacting us at info@studenthousingfinder.com.au
We will respond within a reasonable timeframe, in accordance with the Privacy Act.
9. Retention and Deletion
We retain personal information for as long as needed to provide our services and comply with legal requirements.
You may request deletion of your account or personal information at any time, unless we are legally required to retain certain records.
10. Links to Other Websites
Our Platform may include links to third-party sites such as universities, TAFEs, or real estate services.
We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies separately.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be published on our website, and the date at the top of this page will be updated.
Your continued use of the Platform after any changes means you accept the updated policy.
12. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:
Student Housing Finder PTY LTD
Email: info@studenthousingfinder.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.